Frequently Asked Questions (FAQ)

Got questions? We've got answers! ♡

At Poppimiru, we believe shopping should be fun, easy, and just a little silly. Here are the answers to our most frequently asked questions!

Where do you ship?

We currently ship to eligible addresses within the United States.

How much does shipping cost?

Shipping is FREE on all orders! ♡

That's right — no minimum purchase required and no surprise shipping fees at checkout for eligible U.S. orders.

How long will my order take to arrive?

Our estimated delivery time is 6–12 business days, including:

• Order processing: Up to 3 business days.

• Shipping transit: Approximately 3–9 business days.

Business days are Monday through Friday, excluding public holidays.

Delivery times are estimates and may vary due to carrier delays or other unexpected circumstances.

Will I receive a tracking number?

Yes! Once your order ships, we'll send you a shipping confirmation email with tracking information when available.

Please allow some time for tracking updates to appear.

Why did I receive only part of my order?

Some orders may arrive in separate packages, especially when they contain multiple products.

Don't panic — the rest of your cute stuff might just be taking a different route! ♡

If you need assistance, contact us at poppimiru@gmail.com.

Can I change or cancel my order?

Need to make a change? Contact us as soon as possible at poppimiru@gmail.com.

Orders may be canceled before processing begins. Once an order has been processed or shipped, changes and cancellations may no longer be possible.

Can I return an item?

Absolutely! We accept eligible returns within 30 calendar days of delivery.

Returned items must generally be unused, unworn, unwashed, and in their original condition and packaging, subject to applicable consumer rights.

Please contact us before sending an item back so we can provide return instructions.

For complete details, visit our Returns & Refunds Policy:

https://poppimiru.com/policies/refund-policy

Do I have to pay for return shipping?

For change-of-mind returns, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and arrange an appropriate resolution.

We do not charge restocking fees.

How long do refunds take?

Once your return is received and reviewed, we'll notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 14 calendar days after approval.

Your bank or payment provider may need additional time to make the funds available.

What if my item arrives damaged or incorrect?

Oh no! That's definitely not the kind of surprise we want you to receive.

Please email poppimiru@gmail.com as soon as possible with:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging, if available.

We'll review the situation and help find an appropriate solution.

How do I choose the right size?

For clothing, shoes, and other size-specific products, please check the Size Guide on the product page before ordering.

Sizing can vary between products, so we recommend checking the measurements rather than relying only on your usual size.

Are the product colors exactly the same as the photos?

We do our best to show our products as accurately as possible.

However, colors may look slightly different depending on lighting, photography, and your screen settings.

Is my payment information secure?

Our store is powered by Shopify, and payments are processed through supported third-party payment providers.

We do not require you to send complete payment card details through email.

How can I contact Poppimiru?

We're always happy to help!

Whether you have a question about a product, an order, or something else, reach out through our Contact page or email us directly.

Email: poppimiru@gmail.com

Website: https://poppimiru.com

A little silly. A lot cute. ♡